Amazon Pinpoint not delivering push notifications to newer model androids

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Amazon Pinpoint not delivering push notifications to newer model androids



I have an app that sends push notifications through pinpoint sdk. IOS and anything under Samsung s5 receives the push notification. Samsung s7 -s8 are not receiving. Has something changed? Anyone else experiencing this problem? Any help would be great.




4 Answers
4



Is your customer devices are running on Android O or P ?



Have they enabled the notification from settings for that app ?





Not sure if they're running on either O or P. Do they need to enable the notification from the settings for the app? Are they automatically turned off?
– Ryan Seery
Aug 7 at 7:19



Notifications from suspended apps



Prior to Android 9, notifications from suspended apps were canceled. Beginning with Android 9, notifications from suspended apps are hidden until the app is resumed.



https://developer.android.com/about/versions/pie/android-9.0#notifications



Blocking channel groups: Users can now block entire groups of channels within the notification settings for an app. You can use the isBlocked() method to identify when a group is blocked and, as a result, not send any notifications for channels in that group.



Additionally, your app can query for current channel group settings using the new getNotificationChannelGroup() method.



I have verified on Android P emulator with PinPoint SDK , its working fine.



There can be many cases for a user device not able to get notification :
* IF user himself has disabled the channel/group from settings.
* If user device is targeted for segment of campaign.
* If user device token is expire.



Also when an app developer calls Pinpoint SDK APIs to handleGCMCampaignPush() , they get a return object CampaignPushResult.



https://aws.github.io/aws-sdk-android/docs/reference/com/amazonaws/mobileconnectors/pinpoint/targeting/notification/NotificationClient.CampaignPushResult.html



APP_IN_FOREGROUND
The SDK handled the message, but no notification was posted, since the app was in the foreground.



NOT_HANDLED
The message wasn't for pinpoint.



NOTIFICATION_OPENED
The SDK handled the message that indicated the local campaign notification was opened.



OPTED_OUT
The SDK handled the message, but no notification was posted, since the app was opted out.



POSTED_NOTIFICATION
The SDK handled the message and posted a local notification.



SILENT
The SDK handled the message that indicated the local campaign notification was opened.






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